Student Mobile Device Management Procedures

Student Mobile Device Management Procedures
ImageThings You Should Know

  • Student Mobile Device Configuration Specifications
All students are REQUIRED to configure and maintain their mobile devices in accordance with district specifications and policies. Non-compliance is a violation of District policy and may result in disciplinary action and/or revocation of device use.

For the TLC3 Student Mobile Device Configuration Specifications instructions
  • Technical Support
The school district has arranged for all students to have support for any questions regarding the use of their mobile device and its apps. If you have any questions about how to use the device or any software apps on it, call Apple Inc. at 1-800-800-2775, option 3.

  • Repairs

    If a student breaks a district issued device they have the option to repair it at their own expense at one of the approved repair vendors listed below:

2720 N. 10th Street McAllen, TX (DEC 2014)

1301 W. Business 83 Pharr, Texas

956-787-8324 Office  

956-207-7068 Cell

2200 W. Nolana, Suite 2220
McAllen, Tx. 78504
956-800-4582 Office
956-740-0208 Cell 

There is warranty on both vendors.

 Parents have an option to return the device if they choose not to repair it.
  • Lost or Stolen Devices
If the mobile device is lost or stolen, immediately contact the campus administration and the McAllen ISD Police Department:
McAllen ISD Police Department
2112 North Main Street
McAllen, TX 78501
A police report must be filed as soon as possible to improve the chances of locating the device.

Read about the AirWatch Self-Service Portal (below) to manage your device.
  • AirWatch Self-Service Portal
The district provides you access to some remote management capabilities through the district's mobile device self-service portal. With the self-service portal, you can clear passcodes, locate your device, and more.  Learn how to use the AirWatch Self-Service Portal by downloading and viewing this video.  Windows | Macintosh
Self-service portal (
  • Not Returning to McAllen ISD?
If you decide you will not be returning to McAllen ISD, please return your device to your school (closed June-July) or the Mobile Device Distribution Center (open all year):
Mobile Device Distribution Center
4309 Warrior Drive, Bldg C
McAllen, Texas 78501
ph. 956.632.3241 fax 956.632.8848
Devices may be turned in from 8:00AM-5:00PM Monday-Friday