FAQ Registration

FAQ Registration

How do I register for Recreation Department Programs?
For most of our programs, you may register online, in person, by mail or by fax.  Register online by clicking the "Regiser ONLINE" link in the table of contents on the left hand side of this page.  Register in person at the Recreation Department office, 12011 W. North Avenue (located on the east side, lower level of the Fisher School Administration Building).  Mail registration forms to Wauwatosa Recreation Department, 12011 W. North Avenue, Wauwatosa, WI  53226.  FAX to (414)773-2920. 
For some programs, including team registrations and Learning Never Ends, there is NO online registration at this time.


When are Activity Guides published?
The Recreation Department publishes Activity Guides three times per year:  March (a listing of summer programs plus Summer School), August (a listing of fall activities, and some winter and spring activities also), and November (a listing of winter and spring activities).


When may I register for programs?
Always check the current activity guide for registration guidelines and when to register.  Register for programs as soon as possible.  If you wait, your selection may fill and you will be out of luck.  Conversely, if you wait too long to register, the class or activity may be canceled due to low enrollment.


I don't live in Wauwatosa.  May I still register for programs?
All of our programs are open to residents of other communities.  Always check the current activity guide for registration guidelines and when to register.  Families who live outside of Wauwatosa, but have children in Wauwatosa public schools (through either the Chapter 220 or Open Enrollment programs) may register as RESIDENTS.


How do I transfer to a different class?
You may transfer to a different class if that class still has availability and you meet the class requirements (e.g. grade, age, etc).  Payment adjustments may need to be made.  Notify the Recreation Department by calling (414)773-2900 during normal business hours, or by sending email to tosarec@wauwatosa.k12.wi.us.  Be prepared to be specific about class name, activity number and start date.


Which programs fill first?
It is always difficult to predict which classes or class sections will fill more rapidly that others.  Experience has shown that certain classes fill more quickly that others, so we use a "Popular Class" symbol to denote those classes in our activity guide.  If you see that symbol next to a desired class, register as soon as possible.  Check the current activity guide for specific guidelines and deadlines.


Can I get a refund?
If you wish to cancel your registration, call the Recreation Department office during normal business hours, (414)773-2900, or send email to tosarec@wauwatosa.k12.wi.us.  Be prepared to be specific about class name, activity number and start date.  A credit for unused upcoming classes will be put on your household account for use with future registrations.  Any classes that have passed, regardless of attendance, will be subtracted from the total.  If you wish to have a refund check issued, or a refund to your credit card, a $5.00 processing fee will be deducted from the refund total.  We do not store credit card numbers; you will need to call the office with that information.  NO REFUNDS or credits will be issued after the class has ended.
Classes that provide certifications, such as Lifeguarding, Babysitting, etc., may have certain exemptions from refunds.  Call the Recreation Department office for those details, (414)773-2900.


How do I get my name on a wait list?
If you wish to have your name placed on a wait list, call the Recreation Department (414)773-2900, or send email to tosarec@wauwatosa.k12.wi.us to see if a wait list is available for that class.


Can I reprint an activity confirmation (receipt) or view my household activity calendar?
The easiest way to check on a registration or view/print a receipt or household activity calendar is to go to our online registration system. From our home page click on Register Online, and log in as though you are going to do an online registration.  Point your mouse at My Account, and click on Reprint a Receipt or Print a Household Roster Calendar.  If you do not have access to a computer, call the Recreation Department (414)773-2900.


What is CW2?

CW2 is the 3-digit security code that is found on the back of your credit card, near the signature line.